Agent-Operated IT: What Changes When AI Stops Answering and Starts Doing

Join HDI Motown For Another Insightful Session!
We are excited to invite everyone to our second session this year!  This session is open to everyone (free) and can be attended in-person or remotely.

Every AI service desk today can answer a question, summarize a ticket, suggest a fix. That is no longer a differentiator, it is the expectation. The shift underway is from generative AI that helps people work faster to agentic AI that does the work itself: interpreting the request, acting across the identity, cloud, and monitoring systems where issues actually get fixed, and confirming the result held.

This session goes past the category talk and into how it works. We break down the four things that have to be present for an agent to resolve anything, and lay out the autonomy spectrum that governs what an agent may do on its own, which is also the honest answer to what happens when it gets something wrong. We cover where these deployments break, and why the reason is usually stale knowledge and missing integrations rather than the model.

Then we look forward. Gartner projects agentic AI in IT operations grows from under 5 percent of enterprises today to 70 percent by 2029, autonomously resolving roughly 80 percent of common service issues at about 30 percent lower operational cost. We work through what that does to the shape of a support organization, what the people in it do instead,  and five things any team can start in the next 90 days regardless of which vendor they choose.

When: 

• Thursday, October 15, 11:30pm - 3:00pm ET
  • Teams Meeting will open at 11:45am ET
  • Presentation:  12:00pm - 1:00pm ET
  • HDI Motown Agenda Items:  1:00pm - 1:30pm ET
  • Onsite Networking:  1:30pm - 3:00pm ET

Where: 

• Onsite - NTT Data Office:  4000 Town Center Suite 200 Southfield, Mi 48075
• Remote:  https://teams.microsoft.com/meet/350308447842067?p=Hlk7b7NdzFEuokrz8F

  Meeting ID: 350 308 447 842 067
  Passcode: eb6Ur3Ny

 Light lunch will be served for onsite attendees.

Meet Our Guest Speakers from Helios Core AI: 

 Len Landale

 As Co-Founder of Helios Core AI, Len combines more than 25 years of enterprise architecture expertise with hands-on AI engineering experience. Previously serving as SVP at NTT Ltd., he led global delivery organizations of more than 900 professionals. Today, he focuses on building and deploying AI systems in code, helping organizations translate emerging AI capabilities into practical business outcomes.

Scott McIsaac

 As Co-Founder and CEO of Helios Core AI, Scott brings decades of leadership experience at the intersection of cloud operations, enterprise technology, and innovation. Previously, he served as SVP at NTT Ltd., where he led the global Managed Cloud business spanning more than 4,000 professionals worldwide. Prior to that, he was CIO of Secure-24, guiding technology strategy and operations through its acquisition by NTT Data. Today, he focuses on helping organizations harness AI and autonomous systems to transform IT operations, service delivery, and business outcomes.