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SUMMARY:Agent-Operated IT: What Changes When AI Stops Answering and Starts 
 Doing
DTSTART;TZID=America/New_York;VALUE=DATE-TIME:20261015T233000
DTEND;TZID=America/New_York;VALUE=DATE-TIME:20261015T150000
DTSTAMP;VALUE=DATE-TIME:20260914T181958
UID:6aa83ace57912605d931a775
DESCRIPTION: Join HDI Motown For Another Insightful Session! We are excited
  to invite everyone to our second session this year! This session is open 
 to everyone (free) and can be attended in-person or remotely. Every AI 
 service desk today can answer a question\, summarize a ticket\, suggest a 
 fix. That is no longer a differentiator\, it is the expectation. The shift
  underway is from generative AI that helps people work faster to agentic 
 AI that does the work itself: interpreting the request\, acting across the
  identity\, cloud\, and monitoring systems where issues actually get 
 fixed\, and confirming the result held. This session goes past the 
 category talk and into how it works. We break down the four things that 
 have to be present for an agent to resolve anything\, and lay out the 
 autonomy spectrum that governs what an agent may do on its own\, which is 
 also the honest answer to what happens when it gets something wrong. We 
 cover where these deployments break\, and why the reason is usually stale 
 knowledge and missing integrations rather than the model. Then we look 
 forward. Gartner projects agentic AI in IT operations grows from under 5 
 percent of enterprises today to 70 percent by 2029\, autonomously 
 resolving roughly 80 percent of common service issues at about 30 percent 
 lower operational cost. We work through what that does to the shape of a 
 support organization\, what the people in it do instead\, and five things 
 any team can start in the next 90 days regardless of which vendor they 
 choose. When: Thursday\, October 15\, 11:30pm - 3:00pm ET Teams Meeting 
 will open at 11:45am ET Presentation: 12:00pm - 1:00pm ET HDI Motown 
 Agenda Items: 1:00pm - 1:30pm ET Onsite Networking: 1:30pm - 3:00pm ET 
 Where: Onsite - NTT Data Office: 4000 Town Center Suite 200 Southfield\, 
 Mi 48075 Remote: 
 https://teams.microsoft.com/meet/350308447842067?p=Hlk7b7NdzFEuokrz8F 
 Meeting ID: 350 308 447 842 067 Passcode: eb6Ur3Ny Light lunch will be 
 served for onsite attendees. Meet Our Guest Speakers from Helios Core AI: 
 Len Landale As Co-Founder of Helios Core AI\, Len combines more than 25 
 years of enterprise architecture expertise with hands-on AI engineering 
 experience. Previously serving as SVP at NTT Ltd.\, he led global delivery
  organizations of more than 900 professionals. Today\, he focuses on 
 building and deploying AI systems in code\, helping organizations 
 translate emerging AI capabilities into practical business outcomes. Scott
  McIsaac As Co-Founder and CEO of Helios Core AI\, Scott brings decades of
  leadership experience at the intersection of cloud operations\, 
 enterprise technology\, and innovation. Previously\, he served as SVP at 
 NTT Ltd.\, where he led the global Managed Cloud business spanning more 
 than 4\,000 professionals worldwide. Prior to that\, he was CIO of 
 Secure-24\, guiding technology strategy and operations through its 
 acquisition by NTT Data. Today\, he focuses on helping organizations 
 harness AI and autonomous systems to transform IT operations\, service 
 delivery\, and business outcomes. 
LOCATION:24901 Northwestern Hwy\, Suite 500\, Southfield\, MI 48075
PRIORITY:5
URL:https://www.hdimotown.org:443/events/agent-operated-it-what-changes-
 when-ai-stops-answering-and-starts-doing
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