3 Secrets of the Successful Service Desk
Before we begin, let us sympathize: IT support is harder today than ever before.
Your remote workforce relies on dozens of collaboration tools to stay productive. And when problems arise, employees can’t find the resources to help themselves. The result? Tech issues now take an average of 3 days to fix — slowing down your fast-paced business.
So how did industry leaders like Consumers Energy, Zimmer Biomet, Slack, and DocuSign manage to master the new normal? Jason Snooks, Area Vice President at Moveworks, will share how these companies use artificial intelligence (AI) to:
Provide real-time, location-agnostic tech support, straight on messaging tools like Microsoft Teams and Slack
Understand IT issues that employees describe in natural conversation, without involving the service desk
Resolve IT tickets autonomously, wherever and whenever employees need help
March 11, 2021
12:00 pm - 1:00 pm
Zoom information will be emailed upon registration
About Jason Snooks:
As Area VP of Sales at Moveworks, Jason Snooks oversees all sales functions in the Central Region. Jason has 20 years of enterprise sales experience, with increasing responsibilities in developing sales teams and aggressive revenue goals. Over the past 10 years, he has been instrumental in expanding territories and sales teams for hyper-growth/early-stage technology startup companies. Prior to joining Moveworks, Jason spent 4 years at Rubrik, the industry leader in data management, where he spearheaded the sales organization and go-to-market plan for Central US.